Grievance Redressal Mechanism

St. Michael’s College houses three statutory committees which work together towards solving any kind of grievances that may arise on the campus. They are Anti-ragging committee, Grievance Redressal Cell and Internal Complains Committee. The primary purpose of the committees functioning under the grievance redressal system in the college is to ensure a fair and transparent process for handling grievances and thereby promote a healthy and harmonious academic environment. The committees ensure the well-being of students by providing a platform for them to address grievances; provide a fair and impartial resolution of grievances, treating all individuals involved with equity and justice; prevent any instances of ragging or sexual harassment by creating an awareness on the impact and consequences among the members of the community and thus contribute to the overall improvement of the educational environment.

GRIEVANCE REDRESSAL CELL

The primary vision of St. Michaels College is to promote an encouraging and unbiased environment supportive to the holistic development of students. Apart from the normal functioning, this requires addressing the grievances and complaints registered by students and ensuring effective solutions through fair and transparent mechanism. To achieve this, a Grievance Redressal Cell has been established on the campus which follows a well-defined procedure in accordance with the rules and regulations of the College and the norms prescribed by the University Grants Commission (UGC). Students are free to express their grievances by initiating the procedure required for the same.

Objectives

• Develop and implement strategies to prevent incidents of ragging within the college campus.
• Educate students about the consequences of ragging, emphasizing its legal implications and the impact on victims.
• Set up effective reporting mechanisms for students to confidentially report incidents of ragging.
• Investigate reported cases of ragging promptly and fairly.
• Systematic recording of procedures followed, the action taken and its inclusion in the minutes.

Internal Complaints Committee (Anti-Sexual Harassment Cell)

The Internal Complaints Committee (ICC) set up in the college aims to address and resolve complaints related to sexual harassment and discrimination. The primary objective of the committee is to create a safe and inclusive environment for students and staff of the college and also to provide support mechanisms for individuals who have experienced sexual harassment, including counselling services, legal guidance, and emotional support. The objective, functions and procedures of the ICC of St. Michael’s College include the following:

Objectives

• To create awareness and prevent incidents of sexual harassment and discrimination within the college campus.
• To provide a platform for individuals to lodge complaints regarding sexual harassment or discrimination.
• To conduct impartial and prompt investigations into complaints received
• To recommend appropriate actions and resolutions to address the complaints.
• To provide support and assistance to the complainant during the entire process.

Members

1.Anti-Ragging Committee

Chairman : Prof. (Dr.) Sindhu S. Nair (Principal)

Convener : Sri. Binil K. P. (Asst. Prof., Dept. of Economics)

Members

• Dr. Dhwajam D. B. (Asst. Prof., Dept. of Physics)
• Dr. Teny David (Asst. Prof., Dept. of Botany)
• Dr. Vimsy Geo (Asst. Prof., Dept. of English)
• Sr. Mary Gracy A. M. (Senior Clerk)
• Sri. Nibu S Padmam (Ward Member)
• S. I. of Police, Arthunkal Police Station
• III DC Representative
• I DC Representative

In case of a grievance contact: 9188663387

2. Grievance Redressal Cell

Chairman : Fr. Nelson Thaiparambil (Manager)

Co-chairman : Prof. (Dr.) Sindhu S. Nair (Principal)

Convener : Sri. Riju Gregory (Asso. Prof., Dept. of Economics)

Members

• Dr. M. A. Florence (Asst. Prof., Dept. of Economics)
• Dr. Jyothy Mary Mathew (Asst. Prof., Dept. of Commerce)
• Dr. Saneesh Sebastian (Asst. Prof., Dept. of Physics)

In case of a grievance contact: 9188663387

3. Internal Complaints Committee

Presiding Officer : Dr. M. A. Florence (Asst. Prof., Dept. of Economics)

Members

• Ms. Seena Elizabeth George (Asst. Prof., Dept. of Chemistry)
• Ms. Betty Merin Eapen (Asst. Prof., Dept. of English)
• Ms. Priya Antony (Junior Superintendent)
• Sr. Mary Gracy A. M. (Senior Clerk)

In case of a grievance contact: 9447975977

Mechanism for Submission of Grievances

The college has established multiple ways through which a student can submit a grievance. They include grievance submission box, grievance submission form, a dedicated contact number, friendly and approachable staff in charge of committees functioning under the grievance redressal mechanism and an online portal to submit grievances. Below are the primary ways through which a student can submit the grievance.

1. Grievance Submission Box

In our commitment to fostering a transparent and student-centric environment our college has introduced a grievance submission box as an accessible and confidential avenue for students to communicate their concerns. This initiative aims to empower students, providing them with a straightforward and discreet means to submit complaints, suggestions, or feedback regarding various aspects of their college experience. Situated strategically within the campus premises, the grievance submission box is designed to encourage open communication and ensure that every student's voice is heard. This physical repository acts as a symbolic bridge between the student body and the administration, fostering a sense of trust and accountability within the college community.

2. Grievance Submission Form

The college has designed a dedicated grievance submission form for the students to express their concerns, complaints, or grievances. The forms have been made available in the college administrative office. This form helps the students to articulate their grievances comprehensively, providing essential details to facilitate prompt and effective resolution. The form also serves as a documented record of the grievance, which is crucial for both the student and the institution. Having a written record helps in tracking the progress of the grievance, maintaining transparency, and serves as evidence in case of any future disputes. By having such a formal channel for the students to submit grievances, the institution can address issues at an early stage, preventing them from escalating into larger problems. This proactive approach helps in maintaining a harmonious learning environment.

3. Online Grievance Submission Portal

The college has also incorporated an online grievance submission portal in the college website for submission of grievances. The online grievance submission portal offers students a seamless and user-friendly interface accessible from any device with an internet connection. This web-based platform eliminates geographical barriers, allowing students to submit their grievances at their convenience, thereby aligning with the dynamic and fast-paced nature of contemporary student life.

Link: https://stmcc.in/grievances

A part from these student friendly means, the college has also taken care to provide a dedicated phone number (9188663387), which is displayed in various campus locations, to register grievances and has also appointed teachers with a good track record of teacher- student relationship as members speaheading various committees functioning under the grievance redressal mechanism to further enhance the efficacy the system. The procedure for submitting grievances has also been detailed out in various information boards displayed throughout the campus to make the process easy and transparent.